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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Victoria Champagne

November 21, 2023

5  out of  5 rating by Victoria Champagne
"I spoke with Susan Dahl recently to review my current coverage/policies; I have never had insurance explained to me so thoroughly. She was knowledgeable and informative; personable yet professional. She clearly cares about her business and her clients. She is indeed a rare gem and I would highly recommend her as an agent. Thank you, Susan!!"

Rick B

November 20, 2023

5  out of  5 rating by Rick B
"fast and easy, to the point"

Jennifer Philp

October 18, 2023

5  out of  5 rating by Jennifer Philp
"Jessica was awesome! She made the process super easy. I would recommend that anyone who needs insurance use their services."

Ajax 300

October 15, 2023

4  out of  5 rating by Ajax 300
"What's not to like about a room FULL of Beautiful women..."

Lainie Hershberger

October 13, 2023

5  out of  5 rating by Lainie Hershberger
"Susan was great to meet with and discuss our policies. Really happy with the communication from her office and the information she provided us with!"

Tiffany Diaz

October 11, 2023

5  out of  5 rating by Tiffany Diaz
"Great customer service. Fast and easy to set-up and cheap."

Who Dey 4.22

September 28, 2023

5  out of  5 rating by Who Dey 4.22
"Amazing service!!! Super nice people."

Ivy Fox

July 25, 2023

5  out of  5 rating by Ivy Fox
"They are so polite. Make you feel welcomed and are very professional. I highly recommend Sue and Jessica to anyone who’s looking for good and cheap insurance."

Richard Miller

July 21, 2023

5  out of  5 rating by Richard Miller
"Excellent service with great smiles. A most enjoyable experience. Thanku Heather"

Casci Carpenter

July 21, 2023

5  out of  5 rating by Casci Carpenter
"IF YOU ARE SHOPPING AROUND FOR INSURANCE COME SEE SUSAN DAHL! ****Best Service in Tri-Cities, WA! I switched all of our families policies to Susan and couldn’t be happier! I was with a State Farm agent previously, but wanted to work with someone local. Susan is so personable and took a lot of time to sit down and review our policies with us and make sure the coverage was right for us. We were able to add some extra coverage that will be super helpful if anything happens. She also helped us remove policies that weren’t needed or we were over paying on. Susan is willing to explain and break down all the policies to help us understand what we had covered and didn’t have covered. Susan and her team are on it! We can send an email or call and get an answer right away. Hands down, best service in Washington for insurance."

Mike Dickey

July 21, 2023

5  out of  5 rating by Mike Dickey
"I needed renter’s insurance asap. They had it done in about 5 minutes. They where also very friendly . Don’t see how they could have done any better."


June 20, 2023

5  out of  5 rating by ROBIN HOOD


June 7, 2023

5  out of  5 rating by R R
"Jessica was super nice and very helpful!"

Dan Hagedorn

May 11, 2023

5  out of  5 rating by Dan Hagedorn
"Susan and her staff give wonderful, caring service. I have complete confidence that my insurance needs are covered."

Mark Brett

May 6, 2023

5  out of  5 rating by Mark Brett
"You have done an outstanding job."

Cheryl McKague

April 12, 2023

5  out of  5 rating by Cheryl McKague
"Answered questions, offered options for discounts. Patient and actaully explained meanings."

Arif Erten

April 10, 2023

5  out of  5 rating by Arif Erten
"Very professional staff. Highly recommend Susan Dahl's office for any of your insurance needs and wants. I saved over $100. Quick and Courteous service."

Lexi Thomas

March 10, 2023

5  out of  5 rating by Lexi Thomas
"Susan took time to step through our current policies and recommended updates given our current circumstance. Timely and very helpful."

Jazmin Torres

March 7, 2023

5  out of  5 rating by Jazmin Torres
"Jessica was so polite and patient when I had questions regarding their home and auto insurance. She was able to provide me with quotes for both and broke down exactly what kind of coverage they offered. It was honestly a great experience."

Carl Johnson

January 25, 2023

5  out of  5 rating by Carl Johnson
"We just switched all of our policies over to Susan Dahl and couldn't be happier! She took a lot of time with us reviewing all our policies when we switched over, she discussed extra coverages and helped us eliminate coverages we didn't need to save on our monthly insurance costs. She went out of her way to update us on each step of the life insurance policy application we completed as it moved through all the different underwriting steps. She's very responsive via email and phone. Highly recommend Mrs. Dahl!"

Kelsey Manville

January 25, 2023

5  out of  5 rating by Kelsey Manville
"Sue and her team are punctual, personable and reliable! Every time I've needed anything they've gotten back to me quicker than I expected. It is so great to have someone local that you know and trust handle your insurance needs."

Tyler Steckler

November 17, 2022

5  out of  5 rating by Tyler Steckler
"I use Susan for my home and business insurance, If I could give her 10 stars I would. Anytime I have questions she is there with the answers. Even called on my birthday to wish me well. I don’t know any other insurance agencies who would do that!"

Christy Pierce

September 30, 2022

5  out of  5 rating by Christy Pierce
"Susan is the best insurance agent hands down. Very honest and helpful!"

Marcy Nelson

September 8, 2022

5  out of  5 rating by Marcy Nelson
"Kayla is so helpful, professional and sweet. Always happy to answer questions and take care of any insurance needs! Thank you for all you do!"

Darin Perna

July 3, 2022

5  out of  5 rating by Darin Perna
"Great people, great service. Super nice."